Planning and working in the post-COVID world.
Business planning in the post-pandemic world should address the critical components of your business. The target should be to safeguard your income and your employees while tracking down ways of developing and acclimate to the ‘new normal’ approach to working. While it is a period of disruptions and unique difficulties, you’ll be astonished by the new open doors that will come your direction.
Having said that, you can’t continue to depend on your customary techniques for planning and operations.
With cost pressures rising, you want a smart system that can leverage emerging technologies like Artificial Intelligence (AI), Machine Learning (ML), automation, predictive analytics, and more. This won’t just help you with smoothing out routine tasks and process massive amounts of data quickly but also provide a granular report of your business operations so that you can make fast decisions and stay competitive.
IT Operations Management – moving from traditional methods to active monitoring
It’s often hard for organizations to outgrow their traditional approaches to calling upon IT just when necessary. There is a need to move from traditional tools to smart ones that help you with detecting, understand, and solve issues instantly.
By implementing an ITOM best practice way to deal with your infrastructure, you move on from the IT model of fixing issues just whenever they have occurred to 24×7 real time monitoring utilizing ITOM tools like ServiceNow. These tools assist you with detecting problems before they occur and reduce downtime.
With AI-powered systems, your IT operations managers can recognize issues early, predict them before they happen, reduce alert noise, find the particular application or component responsible for the issue, decide the extent of effect, and recommend swift actions without having to sift through huge chunks of data.
Considering the significant role IT plays in your business, how you perceive your IT can have a significant effect. With the right ITOM processes and practices, you can develop a keen understanding of your infrastructure and run your business in a cost-effective way.
Let us tell you about the 7 best IT operations management practices that can drive your business.
1. Analyse your current processes and define your goals
To optimize IT operations, you really need handy knowledge of IT operational processes and robust solutions to map your IT landscape. In the event that your business doesn’t have these set up, your ITOM objectives should be reclassified to incorporate them.
By manually auditing your environment and processes, depending on the complexity and size of your IT landscape, you need to determine the scope of compulsory processes and available management resources.
Based on this audit, you will have to define and prioritize your goals and build a project plan. With a step-by-step plan of action, you can easily achieve your desired business goals. As you acquire new technologies, the goals will have to be redefined and prioritized accordingly.
2. Select your deployment methods
When you define your objectives, it’s essential to determine your management strategies. If you decide to choose multiple management methods, you will need to have to consider different ways of deploying. You can either have a dedicated group to manage your deployment or you can interface with connect with reliable consultants and vendors. If you’re considering employing external expertise, ensure you focus on relevant experience with the field and transparency in costs.
3. Align your ITOM to business goals and conduct a data audit
This is one of the crucial practices to follow. Just defining ITOM goals and choosing a deployment method isn’t enough. You must ensure that the goals and deployment are aligned and should include inputs and feedback from your stakeholders and consultants.
Prior to pushing ahead with the deployment, ensure that you have sufficient current and accurate data across various platforms so you can easily communicate with your chosen ITOM solution.
4. Automate tasks judiciously
ITOM tools like ServiceNow assist you with easily automate mundane tasks so you and your group can focus on what is important. But automation doesn’t mean you completely do away with human intervention.
Analyse your processes that need to be made more consistent and eliminate errors. Automating such tasks will free your workforce for more valuable tasks.
5. Follow an integrated approach
The times of the storehouses are finished. Incorporate your ITOM arrangement with other IT the executives’ capacities, particularly with ITSM and ITAM. Utilize a Configuration Management Database (CMDB) to merge IT the executive’s information, ITOM, and other IT processes for straightforwardness and simplicity of the board.
6. Align your ITOM with service delivery
It is essential that you integrate your ITOM with service delivery for better ROI and consumer satisfaction. With cutting edge ITOM processes, you no longer have to manage your infrastructure in a vacuum. ITOM develops a keen understanding of your service delivery as its processes and workflows are often designed around customer experience, so you can derive higher ROI and ensure a seamless delivery experience.
7. Connect with a reliable consultant/partner
To guarantee supported advantages to your business, you really should accomplice cautiously. Your picked arrangement and accomplice should be similarly dedicated to the objectives of your business. They should have the option to give a scope of ServiceNow services including consulting, implementation, enhancement, and support. A collaborate with solid and relevant experience with ITOM will ensure you get the best out of your ITOM investment while keeping your costs low.
